Refund Policy

Effective Date: 18/April/2025

Website: www.lgv.co.ke

At Laminn General Ventures, we are committed to delivering quality products and services to our customers. If for any reason you are not satisfied with your purchase, we offer a fair and transparent refund policy as outlined below.

1. Eligibility for Refund

• Damaged or defective goods on delivery.
• Incorrect items delivered.
• Orders not fulfilled as agreed.
• Overpayments or duplicate payments.

2. Refund Request Period

Refund requests must be submitted within 7 days of receiving the item or service.

3. Refund Method

Refunds will be issued through the original payment method used (e.g., M-Pesa, bank transfer, credit card).

4. Inspection and Approval

All refund requests are subject to inspection. Approval depends on:

• Product condition upon return.
• Verification of order details and complaint validity.

5. Non-Refundable Items

• Digital/downloadable products after access.
• Customized or personalized items.
• Items marked “Final Sale.”
• Services that have already been rendered in full.

6. Used or Damaged Items

Items that are used, broken, or tampered with by the customer are not eligible for a refund.

7. Return Shipping Costs

• If the issue is LGV’s fault, return shipping is free.
• If the customer changes their mind, the return shipping is at the customer's expense.

8. Packaging Requirements

Returned items must be in original packaging, unused, and in resalable condition.

9. Proof of Purchase

To process a refund, proof of purchase is required. This includes:

• Order number
• Receipt or invoice
• Email confirmation

10. Refund Timeframe

Refunds are processed within 5 to 10 working days after receiving and inspecting the returned item.

11. Exchange Option

Customers may request an exchange instead of a refund if the item is eligible.

12. Delayed or Missing Refunds

• Recheck your payment method.
• Contact your financial institution.
• If unresolved after 3 business days, contact LGV support.

13. Canceled Orders

• Orders canceled before shipping are fully refundable.
• Orders canceled after shipping may incur a restocking fee.

14. Refund of Partial Orders

If only part of your order is affected, only that portion will be refunded—not the entire order.

15. Duplicate Payments

In the event of a duplicate payment, a full refund will be issued after verification.

16. Service Refunds

If services are paid for but not delivered, you are entitled to a full refund.

17. Fraudulent Claims

Refunds made under false claims or suspicious behavior will be rejected and may result in account suspension.

18. Product Availability Issues

If a product you ordered is out of stock or discontinued, you may opt for:

• A full refund
• A similar replacement item
• A store credit

19. Store Credit Option

If preferred, customers can request a store credit instead of a cash refund, usable on future purchases.

20. Refund Denial

LGV reserves the right to deny a refund if:

• Return policy conditions are not met
• The product is damaged by misuse
• Fraud or abuse of the refund policy is detected

21. Force Majeure

LGV shall not be liable for refund delays caused by events outside our control such as strikes, pandemics, natural disasters, or internet outages.

22. Governing Law

This policy is governed by the laws of the Republic of Kenya.

23. Policy Changes

LGV reserves the right to revise this policy at any time without prior notice. The most recent version will always be available on https://lgv.co.ke/refund_policy

24. Contact Information

For any refund-related inquiries, please contact us:

Laminn General Ventures
Email: info@lgv.co.ke
Phone: +254 768 985 704